Responsible handling
We collect only the information needed to answer enquiries and provide accommodation services.
Privacy Policy
This policy explains how Villa Breeze collects, uses and protects the personal information you provide while browsing our website, making an enquiry or planning your stay in Pula.
1. About this policy
Villa Breeze respects the privacy of every website visitor and guest. Information collected through this website is handled responsibly and is not made available to third parties except where necessary to provide a requested service, complete an agreed transaction or comply with a legal obligation.
Personal data means information relating to an identified or identifiable person, such as a name, email address, telephone number or residential address. Processing includes collecting, recording, organising, storing, using, sharing, correcting, restricting or deleting this information.
Privacy at a glance
Protected information
Your details are not sold and are shared only when necessary or legally required.
Your choice
You can request access, correction, restriction, transfer or deletion of your personal data.
2. Information we collect
We may collect information that you choose to provide when contacting us, requesting information or enquiring about a stay at Villa Breeze:
- First and last name
- Email address
- Telephone or mobile number
- Details included in your enquiry or booking request
We may also collect non-personal technical and statistical information about website visits, such as aggregated visitor numbers, general usage patterns and interaction with website content.
3. Why we use your information
Your personal information may be used for the following purposes:
- Responding to enquiries and handling requests efficiently
- Providing requested accommodation information and guest services
- Communicating about a booking or potential stay
- Improving our website, content, functionality and services
- Preparing internal statistics and understanding website usage
- Sending newsletters, offers or promotional information where permitted and where the required consent has been provided
Legal basis: Depending on the circumstances, we process data to respond to your request, prepare or perform a contract, comply with a legal obligation, pursue a legitimate business interest or because you have given consent. Consent may be withdrawn at any time.
4. When information may be shared
We may share personal information only when reasonably necessary:
- With trusted employees or service providers supporting our website, communication, booking or accommodation services
- With competent authorities or legal representatives where required by law
- With a purchaser or potential purchaser in connection with a sale, merger or transfer of all or a substantial part of the business
Any receiving party must respect this Privacy Policy and use the information only for the purposes for which it was provided. Where legally required, you will be informed and given an opportunity to object.
5. Your data protection rights
Under applicable data protection legislation and the General Data Protection Regulation (GDPR), you may have the right to:
- Request a copy of the personal data we hold about you
- Correct incomplete, inaccurate or outdated information
- Request deletion of your personal data—the “right to be forgotten”
- Ask us to restrict or stop certain processing
- Object to processing based on legitimate interests
- Request transfer of information you provided where applicable
- Withdraw consent at any time where processing is based on consent
We may take reasonable steps to verify your identity before completing a request. Requests relating to these rights may be submitted free of charge.
6. Accuracy and data retention
We rely on you to provide complete, accurate and current information. Please contact us if your details change or if you notice an inaccuracy.
Villa Breeze retains personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected. Information may be retained for longer where required by law, needed for current or potential legal proceedings or helpful in preventing fraud.
7. Non-personal information
Aggregated information that does not identify an individual may be shared with analytics providers, business partners, advertisers, researchers or similar parties. This may include total visitor numbers, general visitor demographics or website activity statistics.
8. Contact and complaints
If you have a question, wish to exercise a data protection right or have a concern about how your information is processed, please contact Villa Breeze:
Privacy enquiries[email protected]
You also have the right to contact the Croatian Personal Data Protection Agency:
Agencija za zaštitu osobnih podataka (AZOP)
Martićeva ulica 14, HR-10000 Zagreb, Croatia
Email: [email protected]